Barnard Health and Cancer Information Center (BHCIC) Job Description

Hours: 8 a.m. to 5 p.m. Monday to Friday

Responsibilities:

• Provide excellent service for patrons who visit or call.
• Greet visitors as they enter the BHCIC.
• Assist patients, visitors and staff with pertinent educational materials and information.
• Answer visitor questions and help them find information. When unable to provide information or service, refer visitors to a staff member.
• Assist in answering the phone.
• Provide directions or refer patrons to appropriate staff for directions.
• Maintain activity log.
• Schedule the BHCIC conference room as needed.
• Register patients/staff for programs held in the BHCIC.
• Assist with financial forms:
  • Give forms to patient.
  • Help patient complete forms as needed.
  • Provide completed financial assistance forms to the nurse.
• Photocopy and fax as needed.
• Fill literature racks with predetermined materials.
• Maintain supply of educational materials by transferring them from the work room to the main area
• Pick up mail from mail room and place it in appropriate mailboxes.
• Assemble packets with predetermined materials.
• Unpack boxes (brochures, nutrition supplements, etc.).
• Assist with special events preparation as needed (conferences, marketing events, etc.).
• Deliver monthly calendars to designated areas.
• Provide inpatient services to inpatients.
• Make deliveries as directed by staff, including taking informational brochures to inpatient areas.
• Assist with library lending process.
• Assist with other duties as designated.