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December 2012 Issue

Siteman Physician Practices Receive Patient Satisfaction Awards

Alan Schwartz, PhD, MD, center, presents the Galaxy Award to Steven Sorscher, MD, medical director of medical oncology at the Siteman Cancer Center at Barnes-Jewish West County Hospital, and Lisa Kehlenbrink, nursing administrator.

Siteman Cancer Center physician practices were honored Oct. 18 for outstanding patient satisfaction during the Washington University Faculty Practice Plan’s annual clinical gala.

About 300 people attended the awards and recognition ceremony in the lobby of the Center for Advanced Medicine.

During the gala, small and large practices were recognized for achieving the highest satisfaction scores or the most improved scores. This year, Siteman’s west county physician practice and
the pediatric orthopedic surgery practice tied for the Galaxy Award, which recognizes large clinical practices with the highest patient satisfaction scores.

The Department of Radiation Oncology received an honorable mention for the Gemini award. The Gemini Award goes the clinical department with the most improved patient satisfaction scores. The Department of Neurosurgery won the award.

Each year, the Faculty Practice Plan surveys patients about their care experience. In fiscal year 2012, more than 50,000 patients participated. The physician practice plan achieved a record high percentage of "excellent" ratings – 90 percent – on willingness to return to a Washington University physician.

In addition to honoring clinical practice sites, the Faculty Practice Plan recognized individual Washington University clinicians who ranked in the top 10 percent of all medical school providers based on the percentage of “excellent” responses to key survey questions. The following Siteman clinicians were recognized as top clinical providers:

(* Denotes how many times this clinician has been a top provider since 2008)